Running a small or medium-sized business (SME) means wearing many hats, and IT issues are often a big part of the frustration. The longer IT problems linger, the more time and money you lose. However, not every tech issue requires a complicated solution. In fact, some can be solved with a few small tweaks or improvements.
Let’s dive into five common IT problems that might be draining your resources and explore simple, actionable fixes you can apply right away, along with tools and methods to help.
1. Frequent System Downtime
What’s the problem?
You’ve probably experienced this more than once: computers suddenly freezing up, software crashing, or worse, your entire system going offline. These moments of downtime don’t just disrupt your day—they hurt your bottom line. Every minute your team is unable to work is money down the drain.
What’s the fix?
To avoid frequent system downtime, start with regular maintenance. Tools like SolarWinds RMM or Datto RMM can monitor your systems for potential issues before they cause major disruptions. These platforms automatically update software, patch vulnerabilities, and even notify you if something’s about to go wrong.
If monitoring and maintenance sound overwhelming to manage in-house, you could partner with an MSP (Managed Service Provider) to handle it for you. MSPs use tools like Atera or NinjaOne, which help ensure your systems are healthy and running smoothly around the clock.
2. Slow Network Speeds
What’s the problem?
Slow internet or network speeds seem like a minor inconvenience, but it adds up over time. When your employees are stuck waiting for files to load or battling a laggy system, their productivity takes a serious hit. Worse, if you rely on cloud-based services, a slow connection can stall your entire operation.
What’s the fix?
You can tackle slow speeds with a few simple steps. Start by using tools like Speedtest by Ookla to check your current bandwidth. If your internet service plan isn’t keeping up with your business demands, it’s time to upgrade.
For network optimization, consider upgrading your router or investing in Ubiquiti or Cisco Meraki routers, which offer better bandwidth management and help prioritize important traffic. If you suspect bottlenecks in your local network, a tool like Paessler PRTG can perform network diagnostics and pinpoint the issues.
3. Data Security Risks
What’s the problem?
Cybersecurity is one of the biggest concerns for SMEs today. A data breach can cost you not only money but your reputation as well. Small businesses often think they won’t be targeted, but in reality, they are just as vulnerable as larger corporations.
What’s the fix?
Luckily, there are several simple steps to improve data security. Implementing multi-factor authentication (MFA) is a quick way to strengthen your login security. Tools like Duo Security or Microsoft Authenticator make it easy to add that extra layer of protection.
Also, train your team on cybersecurity basics using platforms like KnowBe4, which specializes in phishing simulations and employee security awareness training. Regular software updates and patches are a must, and you can use tools like Kaseya VSA to automate these processes.
For businesses needing an extra security boost, MSPs can provide comprehensive protection using solutions like Sophos or Bitdefender, offering everything from firewalls to endpoint protection.
4. Outdated Software and Equipment
What’s the problem?
Using old software and equipment might seem like a way to save money, but in reality, it’s costing you more in the long run. Outdated systems tend to crash more often, run slower, and become incompatible with newer technologies, making it harder to work efficiently.
What’s the fix?
The easiest solution here is to upgrade your tech gradually. For software, consider moving to cloud-based services like Microsoft 365 or Google Workspace, which stay up-to-date automatically and offer flexible pricing. These platforms also ensure you’re always using the latest features without needing to purchase new licenses constantly.
For hardware, plan a phased replacement over time using tools like Spiceworks Inventory to track the age and condition of your equipment. This way, you can plan upgrades in advance instead of waiting for things to break down.
5. Lack of IT Expertise - Critical IT Issues
What’s the problem?
Not every SME can afford to have a full-time IT expert on staff. This often leads to the owner or another team member trying to juggle IT issues on top of their regular workload. This can slow down your business even more, especially if the issues require expertise you simply don’t have in-house.
What’s the fix?
Training your employees on basic troubleshooting can help ease some of this burden. Free resources like Google’s IT Support Fundamentals course on Coursera offer easy-to-understand tutorials on common IT issues. This helps your team handle smaller problems in-house.
However, for more complex tasks, outsourcing to an MSP is often the most cost-effective solution. MSPs not only provide round-the-clock IT support, but they also use tools like ConnectWise Manage to handle everything from ticketing to network management. This frees up your time and ensures that your IT infrastructure is always in expert hands.
Small Changes, Big Impact
IT issues don’t have to bring your business to a standstill. By addressing these common problems with a few simple fixes—and using the right tools—you can save time, money, and a lot of frustration. Take a proactive approach to maintaining your systems, ensuring network speeds are up to par, and securing your data. And remember, it’s okay to get help when needed. Whether you decide to handle things internally or partner with an MSP, making these changes today can set your business up for success tomorrow.
Ready to take the stress out of your IT and focus on what really matters—growing your business? At NETWORTH, we specialize in helping SMEs tackle IT challenges with smart, affordable solutions. And with our On-Time, On-Budget Guarantee, you can trust that your project will be completed as promised—or next month is on us, free.
Get a FREE IT assessment and consultation with our expert team. We’ll dive into your current setup and provide actionable recommendations to improve performance, security, and efficiency.
Don’t wait until IT issues cost you more time and money. Contact NETWORTH today, and let’s future-proof your business together!
BONUS - Self Assessment IT Checklist
SME IT Health Checklist: Keep Your Business Running Smoothly
Use this checklist to evaluate your current IT setup and ensure you're not losing time or money due to common tech issues.
1. System Downtime
Are your systems frequently crashing or freezing?
Do you have scheduled maintenance in place for software and hardware?
Is there a monitoring tool or service tracking your systems 24/7?
2. Network Speeds
Is your internet fast enough for daily operations (file uploads, video calls, cloud access)?
Do you have upgraded routers or network equipment to handle current bandwidth needs?
Have you run a recent network audit to identify any bottlenecks?
3. Data Security
Are you using multi-factor authentication (MFA) for all critical systems?
Is your team trained on how to identify phishing scams and cybersecurity threats?
Do you have a regular schedule for security updates and software patches?
Is your data regularly backed up, and do you have a recovery plan in place?
4. Outdated Software & Equipment
Are you using any software that hasn’t been updated in the last year?
Do you have a replacement schedule for outdated computers, servers, or network equipment?
Are you taking advantage of cloud-based services to keep software current?
5. IT Expertise
Do you have staff trained on basic IT troubleshooting?
Is your IT support in-house, outsourced, or non-existent?
Can your current IT setup scale as your business grows?
6. Cost Management
Are you aware of all your IT costs (equipment, software, support)?
Do you have a predictable monthly IT budget?
Are you overspending on temporary fixes rather than long-term solutions?
Score Yourself:
0-2 boxes checked: Your IT might be costing your business more than you realize. It’s time for a deeper assessment.
3-4 boxes checked: You’re managing some aspects well, but a few key areas could use improvement.
5+ boxes checked: Great work! Your IT is in solid shape, but regular reviews can keep it that way.
Want to make sure your IT systems are running at their best? Contact NETWORTH for a FREE assessment and consultation to get expert advice and a clear action plan tailored to your business.